Refund policy

Return & Refund Policy

We want customers to understand the return process before they need to use it. This policy explains when a Qtdravce™ purchase may be returned, how to request a return, who is responsible for return shipping, and when an approved refund is issued.

30-Day Return Period

Eligible products may be returned within 30 calendar days after delivery.

For a preference-based return, the product should be unused, in its original condition, and returned with its original packaging and included accessories or components where applicable.

Please keep your order confirmation or other proof of purchase so we can identify the transaction.

Products showing substantial use, accidental damage after delivery, missing components, or other conditions that materially affect their original state may not qualify for a standard preference-based return.

Requesting a Return

Before sending an item back, contact us at service@qtdravce.com.

Please provide:

Your order number
The product you wish to return
The reason for the request
Photos or video when relevant to the issue

Our support team will review the request and, if the return is approved, provide the appropriate return instructions and return destination.

Do not send a return without receiving return instructions from us first. Unauthorized packages may be sent to an incorrect facility and can delay identification or processing of the return.

Return Shipping Costs

Return shipping responsibility depends on why the product is being returned.

Preference-based returns: If you simply change your mind, order an unsuitable option, or make another preference-based return, you are generally responsible for the cost of returning the item.

Damaged, defective, or incorrect products: If we confirm that an item arrived damaged, defective, incorrect, or materially different from the product ordered, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

We will provide the applicable instructions after reviewing the circumstances of the request.

Problems With an Order

Please inspect your purchase after delivery.

If you receive a damaged, defective, or incorrect product, contact service@qtdravce.com as soon as reasonably possible. Include your order number and clear photographs or video when they can help demonstrate the problem.

Please keep the affected product and its packaging while we review the request unless our support team tells you otherwise.

We will assess the information provided and explain the available resolution based on the circumstances.

Items With Return Restrictions

Certain products may be ineligible for a preference-based return where the nature or condition of the item makes resale inappropriate.

This may include:

Personalized or customized products
Gift cards
Products specifically identified as final sale before purchase
Items that have been used or materially altered after delivery
Products returned without required components or in a condition inconsistent with the return requirements above

These restrictions do not remove any rights you may have under applicable law or prevent you from contacting us about an item that arrived damaged, defective, or incorrect.

If you are uncertain whether a product is eligible, contact us before sending it back.

Exchanges

We do not require customers to wait for a traditional exchange cycle when a different eligible product or option is wanted.

For a preference-based change, you may request a return of the original eligible item and place a separate order for the product you prefer.

If the original product was damaged, defective, or incorrect, contact us first. We will review the issue and determine an appropriate replacement, refund, or other resolution rather than treating the matter as an ordinary preference-based exchange.

Refund Processing

Once an authorized return reaches the designated return facility, it will be reviewed.

If the refund is approved, it will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to post the refunded amount after we issue it.

If you have received confirmation that your refund was issued but it has not appeared after a reasonable processing period, please contact us at service@qtdravce.com with your order number.

Where to Send a Return

Please do not automatically send returns to our business registration address.

Our business address identifies the legal entity operating Qtdravce™, but it is not necessarily the facility assigned to receive returned merchandise.

After your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and instructions for your specific return.

This helps ensure that returned packages reach the facility responsible for receiving and processing them.

European Union Customers

Where mandatory consumer-protection laws provide additional cancellation, withdrawal, or return rights, those rights continue to apply.

For eligible distance purchases delivered to consumers in the European Union, applicable law may provide a 14-day withdrawal period, subject to relevant conditions and statutory exceptions.

This section does not reduce the broader 30-day return period offered under this policy where an item otherwise qualifies for return.