Shipping Policy

This Shipping Policy explains how Qtdravce™ prepares, dispatches, tracks, and handles delivery issues for orders placed through our online store.

Order Preparation

Orders are generally prepared for shipment within 2–5 business days after payment is successfully confirmed.

This period allows us to review the order, prepare the item, and complete the necessary packing before dispatch. During holidays, major promotions, or periods of unusually high order volume, processing may take up to 6 business days.

Business days do not include weekends or applicable public holidays.

Once an order has been dispatched, the estimated delivery period begins.

Delivery Estimates

Delivery time depends on the destination, carrier network, and fulfillment location assigned to the order.

Destination	Estimated Delivery After Dispatch
United States	8–11 business days
Canada, United Kingdom & Australia	10–13 business days
Other supported international destinations	14–18 business days

These are estimated transit times rather than guaranteed delivery dates. Carrier disruptions, severe weather, customs review, local delivery conditions, or other circumstances outside normal transit operations can occasionally affect delivery.

Shipping Cost

A flat $4.50 USD shipping fee applies to each order unless a different shipping charge is clearly displayed at checkout before payment.

Any applicable shipping charge will be shown as part of the order total before the purchase is completed.

Where Orders May Ship From

Qtdravce™ works with fulfillment and logistics resources according to product availability and the destination of each order.

An order may therefore be dispatched from our own or partner fulfillment facilities, and the shipping origin may differ between products or orders.

We do not represent every order as originating from a local warehouse. The fulfillment route is selected according to inventory availability and delivery destination.

Tracking an Order

After an order has shipped, a shipping confirmation will be sent to the email address provided with the order when tracking information is available.

Tracking records can sometimes require 1–3 business days after dispatch to begin displaying carrier activity.

A temporary lack of tracking updates does not by itself confirm that a shipment has been lost. If tracking remains unchanged for an extended period, please contact us so we can review the available shipment information.

When contacting us about delivery, include your order number and, where available, the tracking number.

International Orders & Customs

International shipments may be subject to customs procedures, import taxes, duties, or other charges imposed by the destination country.

Where such charges are not collected during checkout, the recipient may be responsible for applicable import duties, taxes, or customs fees required by local authorities or the carrier.

Customs requirements vary by destination, and customs processing can occasionally extend the estimated delivery period.

Order Changes & Cancellations

If you need to request a cancellation or correct shipping information, contact us as soon as possible after placing the order.

Cancellation or modification requests should be submitted within 12 hours of purchase.

We will review the request based on the order's current fulfillment status. Once an order has already entered fulfillment or has been dispatched, we may be unable to change the shipping details or cancel the shipment.

Submitting a request within the 12-hour period does not override an order that has already progressed beyond the point where a modification can reasonably be made.

Delayed, Lost or Damaged Deliveries

If tracking has not updated for an unusually long period, the expected delivery window has passed, or you believe the package may have been lost in transit, contact service@qtdravce.com with your order number.

We will review the available tracking information and, where appropriate, work with the carrier or fulfillment provider to determine the next step.

A tracking status showing “Delivered” does not automatically prevent you from contacting us about a package you cannot locate. Please check the delivery area and household members first, then contact us if assistance is still required.

Damaged or Incorrect Deliveries

If an item arrives damaged, defective, or materially different from what you ordered, contact us promptly and provide:

• Your order number

• A description of the issue

• Clear photographs or video where reasonably relevant

After reviewing the information, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer when the problem is confirmed to result from a damaged, defective, or incorrect item.

Please retain the product and original packaging while your request is being reviewed unless our support team instructs you otherwise.

Shipping Support

Questions about dispatch, tracking, delays, or delivery issues can be sent to:

Qtdravce™
Email: service@qtdravce.com
Phone: +86 13242402217
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Please include your order number when contacting us about an existing purchase.

Qtdravce™ is owned and operated by Shenzhen Weili Technology Co., Ltd.