Terms and Conditions
These Terms and Conditions govern purchases made through the Qtdravce™ online store, including ordering, payment, fulfillment, delivery, cancellations, returns, and refunds.
Qtdravce™ is owned and operated by Shenzhen Weili Technology Co., Ltd. Shenzhen Weili Technology Co., Ltd. operates this website and is the business responsible for purchases made through the Qtdravce™ online store.
Please review these terms together with the Shipping & Delivery, Returns & Refunds, Payment & Checkout, and Privacy Policy pages before completing a purchase.
1. Placing an Order
When you place an order, you are responsible for reviewing the products selected, quantities, options, shipping information, and order total before completing checkout.
Please provide accurate contact, billing, and delivery information. Incorrect or incomplete information may delay fulfillment or prevent successful delivery.
Receiving an automated order confirmation means that we have received the order. An order may still require successful payment authorization and routine order review before fulfillment proceeds.
If we cannot reasonably process an order, we will take appropriate steps regarding the affected transaction and, where applicable, issue a refund for amounts collected for products we cannot fulfill.
2. Product Availability & Pricing
Products are offered subject to availability.
Inventory can change, and in uncommon circumstances an item may become unavailable after an order is submitted. If we cannot fulfill an affected item, we will contact you where appropriate and provide a suitable resolution, including a refund when required.
Prices are displayed in United States Dollars (USD) unless otherwise stated.
We make reasonable efforts to keep product and pricing information accurate. If an obvious material pricing or listing error is identified before fulfillment, we may contact you about the issue rather than knowingly processing the transaction on incorrect information.
We will not substitute a materially different product without appropriate customer communication or consent where required.
3. Payment
Payment methods currently available to you are displayed during checkout.
Depending on checkout configuration and eligibility, these may include PayPal and supported credit or debit card options.
Payment must be successfully authorized before an order can proceed through normal fulfillment.
A bank, card issuer, PayPal, or another payment provider may decline or delay a transaction independently of Qtdravce™. Where a payment cannot be authorized, the order may not be completed.
For additional payment information, please review our Payment & Checkout page.
4. Order Processing
Orders are normally prepared within 2–5 business days after payment is successfully confirmed.
During holidays, major promotions, or unusually high-volume periods, processing may require up to 6 business days.
Processing time is separate from transit time. Estimated delivery begins after the order has been dispatched.
5. Shipping Charges & Delivery
A flat $4.50 USD shipping fee applies to each order unless another shipping charge is clearly presented at checkout before payment.
Current estimated transit times after dispatch are:
| Destination | Estimated Delivery |
|---|---|
| United States | 8–11 business days |
| Canada, United Kingdom & Australia | 10–13 business days |
| Other supported international destinations | 14–18 business days |
Delivery estimates are not guaranteed arrival dates. Carrier operations, customs processing, weather, local disruptions, and other circumstances can occasionally affect transit.
Orders may be fulfilled through our own or partner facilities according to inventory availability and destination. We do not represent every purchase as shipping from a local warehouse.
Our Shipping & Delivery policy contains the fuller delivery and tracking process.
6. Tracking & Delivery Problems
When tracking information is available, it will generally be provided after shipment.
Carrier tracking may require 1–3 business days after dispatch before activity appears.
If tracking remains unchanged for an extended period, the expected delivery window has passed, or a package appears to be lost, contact us with your order number so we can review the shipment.
A carrier status of “Delivered” does not automatically prevent a customer from reporting a package that cannot be located.
For damaged, defective, incorrect, or materially different items, contact us with the relevant order information and photographs or video where reasonably helpful. Confirmed merchant-side product or fulfillment problems will be handled with an appropriate replacement, refund, or return solution without additional cost to the customer.
7. Changes & Cancellations
Requests to cancel an order or change shipping information should be sent within 12 hours after purchase.
Contact service@qtdravce.com as soon as possible and include your order number and requested change.
We will review the request according to the order's actual fulfillment status. If an order has already entered fulfillment or has been dispatched, a cancellation or modification may no longer be possible.
There is no separate cancellation fee stated for an eligible cancellation request under these terms.
8. Returns
Eligible products may be returned within 30 calendar days after delivery.
For ordinary preference-based returns, products should be unused, in their original condition, and include original packaging and relevant components.
Customers are generally responsible for return shipping costs when a return results from a change of mind or another preference-based reason.
If an item is confirmed to have arrived damaged, defective, incorrect, or materially different from the product ordered, an appropriate replacement, refund, or return solution will be provided without additional cost to the customer.
Certain personalized, final-sale, used, materially altered, or otherwise specifically restricted products may not qualify for preference-based returns, subject to applicable consumer law.
The complete eligibility requirements are set out in our Returns & Refunds policy.
9. Return Authorization & Destination
Contact service@qtdravce.com before returning merchandise.
Please provide your order number, the product concerned, the reason for the request, and photographs or video where relevant.
Once an eligible return is approved, we will provide the appropriate return instructions and destination.
Do not automatically return merchandise to our Shenzhen business registration address. The business address identifies the company operating Qtdravce™, but it is not necessarily the warehouse assigned to receive returns.
Unauthorized returns sent to an incorrect location may delay processing.
10. Refunds
Once an authorized returned product reaches the designated facility, it will be inspected.
Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
The financial institution or payment provider may require additional time before the credit appears in your account.
Where a refund is approved without requiring a physical return, we will provide the applicable instructions directly to the customer.
11. International Orders
International purchases can be subject to import duties, taxes, customs procedures, or other charges imposed by the destination jurisdiction.
Where these amounts are not collected at checkout, the recipient may be responsible for applicable charges imposed by customs authorities or the carrier.
Customs processing can also affect estimated transit times.
Nothing in these Terms is intended to remove mandatory consumer rights available under the laws that apply to a particular transaction.
12. Consumer Rights
These Terms establish the general conditions applying to purchases from Qtdravce™.
Customers in certain jurisdictions may have additional mandatory rights concerning product conformity, cancellation, withdrawal, warranties, refunds, or other consumer matters.
Where a mandatory consumer-protection rule applies and cannot lawfully be excluded by contract, that rule takes precedence over any inconsistent provision of these Terms.
13. Transaction Questions
For questions concerning an order, payment, cancellation, shipment, return, or refund, contact:
Qtdravce™
Owned and operated by Shenzhen Weili Technology Co., Ltd.
Owner: Zhao Yan
Business Address: Unit C328, Building B, Xinhang Technology Park, No. 229 Qingshui Road, Wulian Community, Longgang Subdistrict, Longgang District, Shenzhen, China
Email: service@qtdravce.com
Phone: +86 13242402217
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Please include your order number when contacting us about an existing purchase.